Disclosures, Forms and Privacy Statements

Lancaster Red Rose Credit Union, your member-owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members. Under federal law, we are required to give you this privacy notice. It describes our credit union’s privacy policy and practices concerning the personal information we collect and disclose about our members. It also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union. If after reading this notice you have questions, please contact us at: 800-995-6685 or 717-295-6685 or write to:

Security Officer LRRCU 1010 New Holland Avenue Lancaster, PA 17601

Information We Collect About You – We collect nonpublic personal information about you from the following sources: (We may disclose all of the information we collect, as described, as permitted by law).

• Information we receive from you on applications and other forms.
• Information about your transactions with us or our affiliate, Fiserv, Consumer Reporting Agencies, LaserTech.
• Information we receive from a consumer reporting agency.
• Information obtained when verifying the information you provide on an application or other forms; this may be obtained from your current or past employers, or from other institutions where you conduct financial transactions.

Parties Who Receive Information From Us – We may disclose nonpublic personal information about you to the following types of third parties:

• Financial service providers, such as insurance companies.
• Non-financial companies, such as consumer reporting agencies, data processors, check/share draft printers, plastic card processors and mail.

Disclosure of Information to Parties That Provide Services to Us – In order for us to conduct the business of the Credit Union, we may disclose all of the information we collect, as described above, to other financial institutions with whom we have joint marketing agreements, to other companies that perform marketing services on our behalf, or to nonaffiliated third parties for the purposes of processing and servicing transactions that you request or authorize, so that we may provide members competitive products and services. We may also disclose nonpublic personal information about you under circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records. To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the information we provide to other third parties.

Disclosure of Information About Former Members – If you terminate your membership with Lancaster Red Rose Credit Union, we will not share information we have collected about you, except as may be permitted or required by law.

How We Protect Your Information – We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, or procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

What Members Can Do to Help – Lancaster Red Rose Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:

• Protect your account numbers, plastic card numbers, personal identification numbers (PINs) or passwords. Never keep your PIN with your card. The PIN can provide free access to your accounts if your card is lost or stolen.
• Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you explaining the call is on behalf of the Credit Union ask asks your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.
• Keep you information with us current. If your address or phone number changes, please let us know. If is important that we have current and accurate information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.

Let us know if you have questions. Please do not hesitate to call us – we are here to serve you!

CUSTOMER IDENTIFICATION PROGRAM DISCLOSURE

As required by the USA Patriot Act of 2001, which requires Lancaster Red Rose Credit Union to help the government fight the funding of terrorism and money laundering activities, Lancaster Red Rose Credit Union must obtain basic identifying information from you and verify that information when you open a new account.

This means Lancaster Red Rose Credit Union staff will ask you for some basic information such as your name, address, date of birth and other information designed to help us identify you. Lancaster Red Rose Credit Union may also ask to see documents identifying you too such as driver’s license, passport or some other government-issued document. Lancaster Red Rose Credit Union appreciates your patience and understanding as we all do our part in complying with the new account identification procedures required by the Federal USA Patriot Act of 2001.

What is a Substitute Check?

To make check processing faster, federal law permits banks to replace original checks with “substitute checks.” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states: “This is a legal copy of your check. You can use it the same way you would use the original check.” You may use a substitute check as proof of payment just like the original check. Some or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other law with respect to those transactions.

What Are My Rights Regarding Substitute Checks?

In certain cases, federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your account (for example, if you think that we withdrew the wrong amount from your account or that we withdrew money from your account more than once for the same check). The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and fees that were charged as a result of the withdrawal (for example, bounced check fees). The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You also are entitled to interest on the amount of your refund if your account is an interest-bearing account. If your loss exceeds the amount of the substitute check, you may be able to recover additional amounts under other law. If you use this procedure, you may receive up to $2,500 of your refund (plus interest if your account earns interest) within10 business days after we received your claim and the remainder of your refund (plus interest if your account earns interest) not later than 45 calendar days after we received your claim. We may reverse the refund (including any interest on the refund) if we later are able to demonstrate that the substitute check was correctly posted to your account.

How Do I Make a Claim For a Refund?

If you believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact us at 717-295-6685 or email us at info@LRRCU.org. You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances.

Your Claim Must Include:

• A description of why you have suffered a loss (for example, you think the amount withdrawn was incorrect).
• An estimate of the amount of your loss.
• An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss.
• A copy of the substitute check (and/or) the following information to help us identify the substitute check: (identifying information, for example the check number, the name of the person to whom you wrote the check, the amount of the check).

Statement: The purpose of this policy is to implement the accuracy and integrity of reporting practices by Lancaster Red Rose Credit Union to the Credit Reporting Agencies (CRA) and to be compliant with direct dispute provisions for members as required by section 312 of the Fair and Accurate Credit Transactions Act of 2003 (FACT Act) and amended in section 623 of the Fair Credit Reporting Act (FCRA).

Responsibility: Lancaster Red Rose Credit Union will provide to a CRA accurate information on an account or other relationship that reflects without error the terms of and liability for the account or other relationship and how our members perform with respect he account (i.e.; loan payment history) or other relationship (i.e.; checking). Lancaster Red Rose Credit Union recognizes that while the information could be deemed “accurate” that it is also necessary to ensure the integrity of the information by not omitting critical information, such as the credit limit on a revolving credit card. Lancaster Red Rose Credit Union will furnish information that is reported in a form and a manner that is designed to minimize the likelihood that the information, although accurate, may be erroneously reflected in a consumer report, and is substantiated by our own records. Lancaster Red Rose Credit Union will not report to any CRA if we have reasonable to believe that our information is not accurate.

Notice of Delinquency Pursuant to section 623(5)(a), Lancaster Red Rose Credit Union will provide notice within 30 days to a member before negative information is reported. The model language will read: “We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account maybe reflected in your credit report.” We may also provide notice after negative information is reported, and will state: “We have told a credit bureau about a late payment, missed payment or other default on your account. This information may be reflected in your credit report.” We are required to do this only once per account as long as it has to do with the same loan or account. However, should an account become current for a substantial period of time, and then enter back into delinquency, we will again notify the member.

isputes: If a member contacts the credit union with a direct dispute, Lancaster Red Rose Credit Union will conduct a reasonable investigation and take appropriate actions based on the outcome of the investigation. If the CRA notifies the credit union of a dispute, the credit union will conduct the investigation and get back to the CRA within 30 business days of the notification. Lancaster Red Rose Credit Union will notify the member of the findings of the dispute at the address provided by the member in the dispute. If the information found in the investigation is found to be inaccurate then Lancaster Red Rose Credit Union will promptly notify the CRA any corrections necessary to make the information provided accurate.

Third Party Collections: If Lancaster Red Rose Credit Union uses a third party in the collection process, every effort will be made to ensure the correct reflection on the credit bureau that the account is placed in such a manner and that accurate history will be reported to the CRA.

Charge Offs: Lancaster Red Rose Credit Union will make every effort to correctly report any corrections or interim changes to an account or relationship upon which an account has changed after charge off (i.e.; settlement for less than amount owed, payments being made). If however, regular reporting has ceased, the credit union is not obligated to report any changes as long as the data furnished was correct at the time it was furnished. What this means is that if a member pays off a charge off loan, then we will provide information that this account was paid off as a charge off. However we would not be obligated to have the CRA delete the information that the account was a charge off.

Frivolous or Irrelevant Disputes: If a member files a dispute with the credit union and does not provide sufficient information to investigate the disputed information or is the same as a dispute that we have previously responded to, either directly or to the CRA, then the credit union may determine that this is a frivolous or irrelevant dispute, and shall notify the ember within 5 business days after making the determination, by mail, unless authorized by the member to do so by other means available to that member. This does not apply if the information comes from a credit repair reporting agency.

Identity Theft: If a member states that any information reporting to a CRA is due to identity theft, then Lancaster Red Rose Credit Union will cease reporting all information to the CRA until a full investigation is completed, and if found to be a basis of identity theft, will not report such information.

Staff Training: All staff that participates in activities relating to the furnishing of information to CRA’s will have appropriate training concerning these policies and procedures.

Policy Review: It will be the policy of Lancaster Red Rose Credit Union to review the reporting of accurate information and the integrity of such information on an annual basis minimally to ensure that the FACT Act is being followed.

You are entitled to on free credit report annually:

Experian
888-397-3742

Equifax
800-685-1111
800-525-6285

TransUnion
800-916-8800
800-680-7289

Federal Trade Commission
877-382-4357

Free Credit Report
877-322-8228
annualcreditreport.com

Lancaster Red Rose Credit Union reports to Chex Systems and to Coast to Coast Financial Services all closed accounts due to abuse and all negative balance accounts. LRRCU reports accounts on a daily basis.

This disclosure describes your ability to withdraw funds at LRRCU. It only applies to the availability of funds in transaction accounts. The credit union reserves the right to delay the availability of funds deposited to accounts that are not transaction accounts for periods longer than those disclosed in this policy. Please ask us if you have a question about which accounts are affected by this policy.

General Policy: Our policy is to make funds from your cash deposits available to you on the same business day that we receive your deposit. Checks deposits go on a 2 business day hold with $225.00 availible the first business day and the rest clears on the 2nd business day. Electronic direct deposits will be available on the day we receive the deposit. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. We have different deposit cut-off house for different locations. The earliest cut-off time that might apply is 4:00PM. If you make a deposit before our cut-off hour on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after the cut-off hour or on a day we are not open, we will consider that the deposit was made on the next business day we are open. Our cut-off hours are available at the Credit Union.

Reservation of Right to Hold: In some cases, we will not make all of the funds that you deposit by check available to you on the same business day that we receive your deposit. Funds may not be available until the second business day after the day of your deposit. However, the first $225.00 of your deposit will be available on the first business day after the day of your deposit. If we are not going to make all of the funds from your deposit available on the same business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the next business day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.

Holds on Other Funds: If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately, but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would than not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.

Longer Delays May Apply: We may delay your ability to withdraw funds deposited by check into your account an additional number for days for these reasons:

• We believe a check you deposit will not be paid.
• You deposit checks totaling more than $5,525.00 on any one day.
• You deposit a check that has been returned unpaid.
• You have overdrawn your account repeatedly in the last six months.
• There is an emergency, such as failure of communications or computer equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit.

Special Rules for New Accounts: If you are a new member, the following special rules will apply during the first 30 days your account is open. Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,525.00 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state, and local government checks will be available on the next business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,525.00 will be available on the fifth business day after the day of your deposit. If your deposit of these checks (other than U.S. Treasury check) is not made in person to one of our employees, the firs $5,525.00 will not be available until the second business day after the day of your deposit. Funds from all other check deposits will be available on the seventh business day after the ay of your deposit.

Deposits at NonProprietary ATMs: Funds from any deposits (cash or checks) made at automated teller machines (ATMs) we do not own or operate will not be available until the fifth business day after the date of your deposit. This rule does not apply at ATMs that we own or operate. All ATMs that we own or operate are identified as our machines.

Foreign Checks: Checks drawn on financial institutions located outside the U.S. (foreign checks) cannot be processed the same as checks drawn on U.S. financial institutions. Foreign checks are exempt from the policies outlined in this disclosure. Generally, the availability of funds for deposit of foreign checks will be delayed for the time it takes us to collect the funds from the financial institutions upon which it is drawn.