Restoration of our core's system has begun. Branch system will be back up by the end of today.
9/18/2026
10:30a.m. - SYSTEM UPDATE:
The system will be back up by the end of today.
Our team is working and will continue to work as long as it takes to ensure our branch systems are fully operational before the end of the day.
To ensure a completely smooth and secure transition, we are following a strict, phased recovery process:
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Branch Systems First: Internal branch networks are being brought back online first. Our staff is staying as long as needed today to ensure this step is completed.
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Information Verification: Once branch access is restored, teams will immediately verify all account data and transaction information for total accuracy.
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Digital Banking Launch: As soon as data verification is complete, the process to bring Online and Mobile Banking back online will immediately begin.
We deeply appreciate your continued patience and understanding. We will provide further updates the moment the branch system goes live.
9/18/2026
10:00a.m. - SYSTEM UPDATE:
Our systems remain down due to a major technical outage affecting over 200 financial institutions nationwide. We sincerely apologize for the continued disruption to your day.
We want to reassure you that your money is safe. This issue stems from a nationwide vendor core-processing outage, meaning this technical challenge is much broader than just Lancaster Red Rose Credit Union.
Because our staff are also members who rely on these identical services, we are navigating this alongside you. We do not have an ETA from our provider yet, but we promise to share it as soon as we do.
Account & Transaction Status:
- Processing Normally: Direct deposits and automatic payments (ACH) continue to clear as scheduled.
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Branch & System Limitations: We are temporarily unable to process account transfers, cashier's checks, or money orders.
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Account Balances: Balance inquiries are currently unavailable across all channels, including branches, debit cards, and ATM cards.
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Credit Cards: Members can continue to fully conduct transactions on their credit cards.
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Debit Cards: Active for purchases with a $1,200 daily point-of-sale limit.
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ATM Withdrawals: Temporarily restricted to a $200 daily limit.
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Deposits & Loan Payments: These can be dropped off at any branch. They will be securely processed as soon as systems are fully online.
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Fee Protection: Rest assured, any fee a member incurs during this outage will be fully refunded.
- Temporarily Unavailable: Online and Mobile Banking
Thank you for your continued patience, kindness, and grace toward our team as we work through this industry-wide issue.
9/17/2026
11:00a.m. - SYSTEM UPDATE:
Our systems remain down, and restoration efforts will continue throughout the day. We deeply understand and share our members' frustration during this time, and we sincerely apologize for the disruption. Please note that services will be brought back online in phases: local branches will be restored first, followed by online, mobile, and telephone banking systems.
While our provider works on a full recovery, please use the following temporary guidelines:
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Branch & System Limitations: We are temporarily unable to process account transfers, cashier's checks, or money orders.
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Account Balances: Balance inquiries are currently unavailable across all channels, including branches, debit cards, and ATM cards.
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Credit Cards: Members can continue to fully conduct transactions on their credit cards.
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Debit Cards: Active for purchases with a $1,200 daily point-of-sale limit.
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ATM Withdrawals: Temporarily restricted to a $200 daily limit.
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Deposits & Loan Payments: These can be dropped off at any branch. They will be securely processed as soon as systems are fully online.
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Fee Protection: Rest assured, any fee a member incurs during this outage will be fully refunded.
Stay Updated:
We will continue to provide updates throughout the day via our website and Facebook page as they become available. Members can also call our dedicated status line at 717-205-0067 solely to check if branch services have been restored.
We will continue to provide updates throughout the day via our website and Facebook page as they become available. Members can also call our dedicated status line at 717-205-0067 solely to check if branch services have been restored.
9/16/2026
2:00p.m. - SYSTEM UPDATE:
The Credit Union’s core technology provider is experiencing a service disruption related to a cooling failure at the third-party data center that hosts its systems. This is a service availability issue, not a security incident. THERE HAS BEEN NO DATA BREACH OR UNAUTHORIZED ACCESS TO MEMBER DATA IDENTIFIED.
The provider’s teams, along with their technology partners, are working around the clock to restore services. Some services, including online and mobile banking, debit card transactions, and other services that rely on the affected environment, may be unavailable or limited until service is restored.
We understand how important these services are to our members and apologize for the disruption. We appreciate your patience and understanding while the teams work to restore service as quickly and safely as possible.
We will continue to share updates as more information becomes available.