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March 19, 2020
COVID-19 Update: BRANCH OPERATIONS

Effective March 20, 2020 Lancaster Red Rose Credit Union will only be providing services through the drive-up at our 1010 New Holland Ave. Branch until further notice. The County Office, Courthouse Office and the Embassy Drive Office will be closed.

Monday – Wednesday 9:00a.m. – 5:00p.m.
Thursday 9:00a.m. – 6:00p.m.
Friday 7:00a.m. – 6:00p.m.
Saturday 9:00a.m. – 12:30p.m.

Please understand that, although our doors may be locked during regular business hours, we are open and here to serve you.

*Night Deposit Changes: For cash deposits, check deposits, and loan payments, we encourage you to expedite your trip and skip the drive-thru line by using the night depository. While branch services are limited, items placed in the night depository will be collected and processed frequently throughout each day.
If you would like to open an account or speak to a credit union representative in-person, please contact our branch team so we can coordinate appropriately. We appreciate your understanding and apologize for any inconvenience.

We understand that our banking services are mission critical for each one of our members. Our Online Banking and Mobile Banking platforms allow you to pay bills, deposit checks, verify transaction history, and check account balances. Our Call24 service allows you to verify transaction history, check account balances, transfer funds between your accounts and issue you a Cashier's check. We provide debit and ATM cards that give 24-7 access to ATMs for cash withdrawals and balance inquiries.

For further information or to request an appointment, please call (717) 295-6685 or email us at [email protected]
I assure you that our team at Lancaster Red Rose Credit Union is well-positioned to continue servicing you and your account(s). We truly appreciate your cooperation and patience as we adapt to the current situation, and we want to remind you that, as your trusted financial partner, Lancaster Red Rose Credit Union has plans in place to maintain operations and keep you and your accounts safe.

Please do not hesitate to contact us. We are taking this situation seriously to be as prepared as possible to service you until this situation becomes fully resolved.

Sincerely,
Kara Vincent
Chief Executive Officer
(717) 295-6685


At Lancaster Red Rose Credit Union we are actively monitoring Coronavirus developments with the Centers for Disease Control and the World Health Organization every day and responding appropriately to help mitigate the spread of the virus.

Our top priority is the health and safety of all of our employees and members. All branches are currently operating as normal; however, we are prepared to adapt as the situation requires. To help protect our team from unnecessary exposure, we have limited large internal and external group meetings. We also ask that you consider utilizing our drive-up service instead of inbranch service.

We have reviewed our business continuity plans, including third-party vendor services and secure remote access to our systems, which are designed to prevent service disruptions and allow us to provide the same level of service to you. We have not needed to rely on these as of yet, but know that we stand ready to implement if the situation warrants such a response.

We understand that our banking services are mission critical for each one of our members. Our Online Banking and Mobile Banking platforms allow you to pay bills, deposit checks, verify transaction history, and check account balances. Our Call24 service allows you to verify transaction history, check account balances, transfer funds between your accounts and issue you a Cashier's check. We provide debit and ATM cards that give 24-7 access to ATMs for cash withdrawals and balance inquiries.

I assure you that our team at Lancaster Red Rose Credit Union is well-positioned to continue servicing you and your account(s). We truly appreciate your business and commit to work together with you through this uncertain time.

Please do not hesitate to contact me, or any member of our staff. We are taking this situation seriously to be as prepared as possible to service you until this situation becomes fully resolved. Sincerely, Kara Vincent Chief Executive Officer (717) 295-6685

Sincerely,

Kara Vincent
Chief Executive Officer
(717) 295-6685

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